ARRIVAL: Please arrive 15 minutes prior to your scheduled appointment time to complete paperwork and discuss your service with your therapist.
CANCELLATION: You must cancel before 5:00PM the evening prior to your scheduled appointment. Failure to cancel in the requested time frame will result in a $30 cancellation fee charged to the card on file. If you are a "no call no show" for your appointment, you are charged for the entire appointment cost.
PAYMENT: Payment for your service will be processed at 5:00PM the evening prior to your scheduled appointment, If you cancel your service after your payment is processed, you will receive a refund of the amount charged MINUS our $30 cancellation fee. You may change your payment method at any time before your payment is processed by calling us at 724.888.9195.
TIPS: When we process your payment, the amount processed does not include a tip for your therapist. If you would like to tip, we encourage you to tip your therapist directly in cash. We are unable to charge tips to a credit card or gift card.
APPOINTMENTS OUTSIDE OF BUSINESS HOURS: Our Health Cove store hours are Tuesday - Thursday 12PM-6PM and Saturday 10AM-3PM. The Recovery Room LLC schedules appointments 7 days a week, mornings, afternoons, and evenings, If your appointment is scheduled outside of our Health Cove store hours, you will not be able to enter our retail store. Upon arrival you will enter our entryway waiting area, where you can sit and enjoy complimentary water. Your therapist will greet you as soon as they are available to prepare you for your appointment,