ARRIVAL:  Please arrive 15 minutes prior to your scheduled appointment time to complete paperwork and discuss your service with your therapist.

CANCELLATION:  You must cancel before 5:00PM the evening prior to your scheduled appointment. Failure to cancel in the requested time frame results in a $30 cancellation fee charged to the card on file. If you are a "no call no show" you are charged for the entire appointment. 

CANCELLATION:  You must cancel before 5:00PM the evening prior to your scheduled appointment. Failure to cancel in the requested time frame results in a $30 cancellation fee charged to the card on file. If you are a "no call no show" you are charged for the entire appointment. 

PAYMENT:  Payment for your service will be processed at 5:00PM the evening prior to your scheduled appointment, If you cancel your service after your payment is processed, you will receive a refund of the amount charged MINUS our $30 cancellation fee. You may change your payment method at any time before your payment is processed by calling us at 724.888.9195.

TIPS:  When we process your payment, the amount processed does not include a tip for your therapist. If you would like to tip, we encourage you to tip your therapist directly in cash. We are unable to charge tips to a credit card or gift card. 

APPOINTMENTS OUTSIDE OF BUSINESS HOURS: Our Health Cove store hours are Tuesday - Thursday 12PM-6PM and Saturday 10AM-3PM. The Recovery Room LLC  schedules appointments 7 days a week, mornings, afternoons, and evenings, If your appointment is scheduled outside of our Health Cove store hours, you will not be able to enter our retail store. Upon arrival you will enter our entryway waiting area, where you can sit and enjoy complimentary coffee and water. Your therapist will greet you as soon as they are available to prepare you for your appointment, 

COVID-19 INFORMATION:  Due to the extremely close contact of our services, for your safety and the safety of our therapists we have implemented several changes at our facility. MASKS ARE REQUIRED to be worn by everyone in our facility AT ALL TIMES (clients, customers, therapists, store associates, etc). Upon arrival in addition to our normal intake process, you will have your temperature recorded, answer a brief screening questionnaire, and sign an additional release. Adjustments may be made to your service for your comfort and safety. If you are unable to comply, kindly reschedule your appointment for another time.  

Health Cove Inc. and the Recovery Room LLC sole purpose is to provide products and services that offer wellness benefits in a holistic approach.  Health Cove Inc., the Recovery Room LLC and affiliates do not claim to prevent, diagnose, treat, or cure any physical, mental, or emotional disease or injury.  These entities, any subsequent discussions, classes, products, and/or services should not be construed as a substitute for medical prevention, examination, diagnosis, or treatment by a healthcare provider under any circumstance.

Whether by purchase of product and/or in receipt of a service, as a consumer/client, you agree to hold harmless and to indemnify Health Cove Inc., the Recovery Room LLC, all entities/individuals, services, products, discussions and/or affiliates.

 © 2016 by Health Cove Inc. |  Lisa Hickman, LMT MSG010927